Privacy Policy

Last updated: February 17, 2026

This Privacy Policy applies to flowence.agency ("Website"), operated by:

Anastasia Ivanova PR agencija za konsalting
Višnjička 30, Lokal broj 5
11060 Beograd
Serbia
Email: flowence.digital@gmail.com

We are committed to protecting your personal data and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA) where applicable.

1. Scope of This Policy

This Privacy Policy explains:

What personal data we collect
How we use it
The legal basis for processing
Your rights under GDPR and CCPA
How we safeguard your information

By using this Website, you acknowledge this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We may collect:

Full name
Email address
Phone number
Company name
Business-related inquiry details
Any information submitted via contact forms

We collect this data when you voluntarily provide it.

2.2 Automatically Collected Information

When you visit the Website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Date and time of visit
Referring URLs
Cookie identifiers

This data is collected via cookies and tracking technologies as described in our Cookie Policy.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data based on:

Consent (e.g., marketing cookies)
Performance of a contract
Legitimate business interests
Legal obligations

You may withdraw consent at any time.

4. How We Use Your Information

We use personal data to:

Respond to inquiries
Provide digital marketing and PR services
Communicate with potential clients
Improve website functionality
Analyze traffic and performance
Run advertising and remarketing campaigns
Comply with legal requirements

We do not sell personal data.

5. Data Sharing

We may share data with trusted third-party service providers, including:

Hosting providers
Analytics providers (e.g., Google Analytics 4, Microsoft Clarity)
Advertising platforms (Google Ads, Meta, LinkedIn, TikTok)
CRM or email service providers

These providers process data on our behalf or as independent controllers in accordance with their own privacy policies.

We do not sell or rent personal data to third parties.

6. International Data Transfers

Some service providers may process personal data outside the European Economic Area, including in the United States.

Where required, we implement appropriate safeguards such as:

Standard Contractual Clauses (SCCs)
Adequacy decisions
Other lawful transfer mechanisms

7. Data Retention

We retain personal data only for as long as necessary to:

Respond to inquiries
Maintain business records
Fulfill contractual obligations
Comply with legal requirements

When data is no longer necessary, it is securely deleted.

8. Your Rights Under GDPR

If you are located in the EEA, you have the right to:

Access your personal data
Request correction
Request deletion
Withdraw consent
Object to processing
Request restriction
Request data portability
Lodge a complaint with a supervisory authority

To exercise your rights, contact: flowence.digital@gmail.com

9. Your Rights Under CCPA / CPRA (California Residents)

If you are a California resident, you have the right to:

Know what personal information we collect
Request access to your personal information
Request deletion of your personal information
Correct inaccurate information
Opt-out of the sale or sharing of personal information
Limit use of sensitive personal information (if applicable)
Not be discriminated against for exercising your rights

We do not sell personal information.

Requests may be submitted via: flowence.digital@gmail.com

10. Data Security

We implement appropriate technical and organizational measures to protect personal data.

However, no internet transmission is fully secure.

11. Third-Party Links

Our Website may contain links to external websites. We are not responsible for their privacy practices.

12. Children's Privacy

This Website is not directed to children under 13 (or the minimum age required by local law). We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised "Last updated" date.

14. Contact Information